Shipping and Return
Shipping Policy
Processing Time:
All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation. You will receive a notification with tracking details once your order has shipped.
Shipping Rates & Delivery Times:
Shipping rates are calculated at checkout. Estimated delivery times:
• Australia (Standard): 2–6 business days
• Australia (Express): 1–3 business days
• International: Delivery times vary by destination (typically 7–15 business days)
Please note that during peak seasons or promotional periods, processing and delivery times may be longer.
Shipping Carriers:
We primarily use Australia Post and trusted courier partners for reliable delivery.
Lost or Delayed Packages:
If your package is delayed or missing, please contact us at info@calmier.net. We’ll do our best to assist you in resolving the issue with the courier.
Returns
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We accept returns on used or unused products within 14 days of the purchase date.
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Please fill in the return form here: https://www.calmier.net/return
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Customers are responsible for return shipping costs unless the product is damaged or defective upon arrival.
Refunds
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Approved refunds will be processed within 3-7 business days to the original method of payment.
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Shipping charges are non-refundable.
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If you received a defective or damaged product, please contact us immediately for a replacement or refund.
Late or Missing Refunds
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If you haven’t received a refund yet, first check your bank account.
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Contact your credit card company, as it may take some time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, please reach out to us at info@calmier.net
We appreciate your business and are committed to providing quality products and excellent customer service. If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us.
CALMIER SKINCARE PTY LTD
info@calmier.net