Privacy Policy
Calmier Skincare Pty Ltd
ABN: 34 686 453 367
Effective Date: 21/03/2025
Email: info@calmier.net
Calmier Skincare Pty Ltd (“Calmier”, “we”, “us”, or “our”) is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, whether in Australia or internationally.
By using our website, purchasing our products, or otherwise providing your personal information to us, you agree to the terms of this Privacy Policy.
1. What Information We Collect
We collect personal information that is necessary for our business functions and activities. This may include:
• Identity Information: Name, date of birth (optional), and gender (optional).
• Contact Details: Email address, phone number, postal and billing addresses.
• Order and Payment Information: Product orders, payment details (via secure third-party gateways), shipping and delivery data.
• Account Details: If you register an account, we collect your login credentials.
• Website Usage Data: IP address, device type, browser, pages visited, and time on site (via cookies and analytics tools).
• Communications: Any messages, feedback, or enquiries you send us.
We will only collect sensitive information (e.g., health-related data if applicable) with your explicit consent and only when necessary.
2. How We Collect Information
We collect your information in several ways:
• When you purchase a product from our website.
• When you contact us or subscribe to our newsletter.
• When you engage with our website through cookies or similar technologies.
• When you participate in promotions, surveys, or feedback requests.
3. Why We Collect Your Information
We use your personal information to:
• Process and deliver your orders.
• Respond to your enquiries and provide customer support.
• Improve our products, services, and website functionality.
• Send transactional and promotional communications (where consented).
• Comply with legal and regulatory obligations.
4. Disclosure of Your Information
We may share your personal information with:
• Service Providers: e.g., payment processors, couriers, website and marketing platforms, who assist in our operations.
• Legal Authorities: When required by law or regulation.
• International Transfers: Your data may be transferred to third-party providers outside Australia (e.g., for hosting or fulfilment). We ensure that such providers handle your data in a manner consistent with this policy and applicable privacy laws.
5. International Customers and GDPR
If you are located in the European Union, United Kingdom, or another jurisdiction with strict data protection laws, you may have additional rights under the General Data Protection Regulation (GDPR) or equivalent local laws, including:
• The right to access and correct your personal data.
• The right to withdraw consent at any time.
• The right to request deletion of your data (subject to our legal obligations).
• The right to data portability and restriction of processing.
6. Cookies and Website Analytics
We use cookies and similar technologies to:
• Improve site performance and user experience.
• Analyse site traffic and usage patterns.
• Enable core site functionality (e.g., shopping cart, login).
You can manage or disable cookies in your browser settings. Some features may not work properly if cookies are disabled.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption, and internal data management protocols.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Accessing and Correcting Your Information
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate or outdated. Please contact us at info@calmier.net.
9. Marketing Communications
With your consent, we may send you marketing emails about our products, promotions, and news. You can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us.
10. Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
11. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children without parental consent.
12. Changes to This Privacy Policy
We may update this policy from time to time. When we do, we will revise the “Effective Date” at the top of the policy. We encourage you to review it regularly.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:
Calmier Skincare Pty Ltd
Email: info@calmier.net
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.